The Operating Model is the ‘heart’ of an organisation
It brings together people, processes, technology and data to produce value for clients, staff, suppliers and ultimately shareholders
January 20, 2021
As part of a bid to renew the franchise for operating one of Australia's largest suburban rail networks, our client identified 'digital' as a critical success factor within the forthcoming bid. Other than the usual operational and business technology foundations, the concept of Digital was not defined, but it was critical to define what this could be and ensure Digital was compellingly incorporated into the franchise bid.