January 14, 2021

Transforming a major cemeteries trust to a digitally connected organisation

Our client, a major cemetery trust, identified “Digital” as a critical component needed to support and drive the success of their 2016 – 2021 strategic business plan. Digital Frontier Partners were engaged to conduct a review of the organisation’s current capabilities and practices and identify an initial strategy/roadmap. Our review scope included customer digital channels, staff tools and practices, use of information and analytics, workflow automation, and technology leverage.